This Privacy Policy explains how Visualhole LLC ("Visualhole," "we," "us," or "our") collects, uses and handles information when you use Quest for Territory ("QFT"), including the game, website, account system, forums, launcher, game servers and related services (collectively, the "Service").
Visualhole LLC is responsible for the personal information described in this Privacy Policy. You can reach us at [email protected].
1. Age Requirement
Quest for Territory is available only to users who are at least 18 years old.
We do not knowingly permit people under 18 to create or maintain accounts.
We may request age-related information, such as a date of birth or an indication that the age requirement has been satisfied, for the purpose of determining eligibility to use the Service.
If we learn that an account belongs to someone under 18, we may suspend or terminate the account and delete associated personal information where appropriate, subject to information we reasonably need to retain for security, legal or abuse-prevention purposes.
If you believe a person under 18 is using the Service, contact us at [email protected].
2. Information We May Collect
Account Information
When you create or use an account, we may process information such as:
- email address;
- username or account identifier;
- authentication information;
- password hashes or authentication tokens;
- age-eligibility information;
- account creation date;
- account status; and
- account-security information.
Technical and Connection Information
When you access the Service, servers and supporting infrastructure may automatically record information such as:
- IP address;
- connection timestamps;
- server requests;
- session identifiers;
- browser type;
- operating system;
- device or system information;
- game-client version;
- authentication events;
- network errors; and
- security-related events.
IP addresses may provide an approximate geographic location, such as country, region or city.
Gameplay Information
To operate a persistent multiplayer game, we may store information concerning your activity in the game, including:
- characters and character names;
- account and character identifiers;
- inventory and equipment;
- skills, progression and statistics;
- guild membership and guild information;
- territory and world information;
- gameplay actions and events;
- combat activity;
- trades and other player interactions;
- login and logout times;
- server activity; and
- disciplinary or anti-cheat information.
Communications and User Content
The Service may process communications and material you submit through QFT, including:
- in-game chat;
- voice chat;
- private or direct messages where provided through the Service;
- guild communications;
- forum posts;
- support requests;
- bug reports;
- reports concerning other users; and
- other User Content.
Voice chat is off until you turn it on. When you speak, your voice is transmitted through our servers to the players who can hear you.
Do not use QFT communications to transmit information that you need to remain confidential.
Public forum posts, character information, guild information, public chat and similar information may be visible to other users or the public.
Forum and Website Information
When you use the QFT website or forums, we may process:
- account information;
- posts and messages;
- IP addresses;
- login information;
- cookies;
- session information;
- browser information; and
- website request logs.
Crash and Diagnostic Information
If crash reporting or diagnostic reporting is enabled, we may collect information useful for identifying software problems, including:
- game version;
- operating-system information;
- hardware or device information;
- error messages;
- stack traces;
- application state;
- diagnostic logs; and
- crash dumps.
A crash dump may contain limited portions of the game's process memory at the time of a crash and therefore may incidentally contain information that was being processed by the game.
Crash and diagnostic information is used primarily for debugging, reliability, compatibility and security.
Information You Send Us
If you contact us by email, forum, support system or another communication method, we may retain your message, contact information and related correspondence.
3. Payment Information
We do not collect or store payment-card information through the Service.
If payment functionality is made available, payment information may be processed by a third-party payment provider subject to that provider's terms and privacy practices.
This Privacy Policy will be updated as appropriate to reflect any material changes in how payment-related information is handled.
4. How We Use Information
We may use information to:
- create and authenticate accounts;
- operate the game and website;
- save character and world state;
- provide multiplayer and communication features;
- maintain forums and community features;
- detect cheating, exploits, bots and account abuse;
- investigate violations of the Terms of Service;
- protect accounts, servers and infrastructure;
- diagnose crashes, bugs and compatibility problems;
- respond to support requests;
- maintain backups and recover from technical failures;
- enforce our legal rights;
- comply with applicable law; and
- understand the operation and reliability of the Service.
We do not use personal information to make decisions concerning employment, credit, housing, insurance or other unrelated matters.
5. Service Providers
We may use third-party companies or services to help operate QFT.
These may include providers of:
- virtual or dedicated servers;
- cloud hosting;
- content-delivery networks;
- domain and DNS services;
- authentication systems;
- email services;
- forum infrastructure;
- data storage and backups;
- crash reporting and diagnostics;
- security services; and
- other technical infrastructure.
These providers may process information such as IP addresses, logs, account identifiers or diagnostic information as necessary to perform services for QFT.
Their handling of information may also be governed by their own privacy terms.
Cloudflare. Our website at www.questforterritory.com, its videos (served from media.questforterritory.com), and game files downloaded from patch.questforterritory.com, are delivered through Cloudflare, Inc., which provides content delivery and protection against attacks and abusive traffic. When you visit the website, watch its videos or download game files, your device connects to Cloudflare's servers. Cloudflare receives your IP address and the details of each request, such as the address requested, the time, and your browser's or client's identifying information, and passes the request on to us. Cloudflare may also use this information to detect and block attacks. Cloudflare's handling of this information is described in its privacy policy at https://www.cloudflare.com/privacypolicy/.
6. Disclosure of Information
We may disclose information:
- To service providers: that help us operate QFT;
- To protect QFT or other people: when reasonably necessary to investigate fraud, cheating, security incidents, attacks or unlawful conduct;
- For legal reasons: if reasonably necessary to comply with applicable law, valid legal process or government requests;
- In connection with a business transaction or transfer: if all or part of the Service, related operations or assets are involved in a merger, acquisition, reorganization, sale, assignment or other lawful transfer; or
- With your direction or consent.
7. Sale of Personal Information and Targeted Advertising
We do not sell personal information.
We do not use personal information for cross-site or cross-context behavioral advertising.
If these practices change, this Privacy Policy will be updated and any rights required by applicable law will be provided.
8. Cookies and Sessions
QFT websites and account systems may use cookies or similar technologies necessary to:
- keep you logged in;
- maintain sessions;
- remember preferences;
- protect against abuse; and
- operate website or forum functionality.
Third-party infrastructure providers may also use necessary technical identifiers as part of providing their services.
9. User-Generated and Public Information
Information you intentionally make public through QFT may be seen, copied or redistributed by other people.
Examples may include:
- forum posts;
- character names;
- guild names;
- public profiles;
- public chat;
- screenshots; and
- publicly visible gameplay information.
We cannot control what other users do with information you intentionally disclose publicly.
For this reason, do not publicly post your home address, phone number, government identifiers, passwords, financial information or other information you want to keep private.
10. Data Retention
Different types of information may need to be retained for different lengths of time.
We may retain account and gameplay information while an account exists and for a reasonable period afterward where necessary to operate the Service, resolve technical problems, investigate abuse, protect the Service, maintain records or comply with legal obligations.
Security, server and diagnostic logs may be retained as reasonably necessary for troubleshooting, security and abuse prevention.
Forum posts and other material shared with a community may remain available after an account closes where removal would disrupt conversations or records, although personal account information may be separated from that material where appropriate.
Backups may retain information temporarily after information has been removed from active systems until the relevant backups are overwritten or expire through ordinary backup processes.
We may retain information longer where reasonably necessary for a legal claim, security investigation, fraud prevention, enforcement action or legal obligation.
11. Security
We use reasonable technical and administrative measures intended to protect QFT systems and information.
However, no internet service, server or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account password and authentication credentials.
If you believe your account or information has been compromised, contact us at [email protected].
12. Your Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of it. We will respond to verified privacy requests as required by applicable law.
These rights may be subject to legal exceptions.
For example, we may retain limited records necessary for fraud prevention, security, enforcement of bans, legal obligations or the establishment or defense of legal claims.
To make a privacy request, contact [email protected]. We may need to verify that you control the relevant account before fulfilling a request.
If you use the Service from the European Economic Area or the United Kingdom, see "Additional Information for Users in the EEA and UK" below.
13. Account Deletion
You can delete your QFT account yourself at any time at questforterritory.com/account/delete. The game links to the same page from Options → Account → Delete account…. If you cannot use it, email [email protected] from the address on your account and we will do it for you.
How it works. To protect you from someone using a device you left signed in, the page asks you to sign in again and to type your account name (or the word DELETE). When you confirm, you can no longer enter the game, and we email you to confirm the request. The deletion is carried out 14 days later. Until then you can cancel it on the same page and keep everything. After the 14 days it cannot be undone.
What we delete:
- your game characters and everything associated with them, including items, gold, bank storage, mail, auction listings, friend and block lists, PvP records, crafting progress and guild rank (a guild you lead passes to another member);
- your account sign-in details (username, email address, password, two-factor settings and connected sign-in providers), and the game account linked to them; and
- what the website holds about you, including your profile, sessions and key redemptions.
What we keep, and why:
- Messages you sent to other players stay in their mailboxes, like an email you sent, and expire with their mail.
- Reports you filed about other players are kept for moderation without your name or account.
- Moderation records about you (such as bans and reports made about your conduct) may be kept without your name, email address or other personal details, so that we can enforce bans and prevent abuse. If such records exist, a minimal anonymous placeholder for your account is kept so the records stay connected to each other.
- An audit record that a deletion was requested and carried out, with its dates, and no personal details.
- Backups may still contain your information until they expire through our ordinary backup schedule.
The forum is separate. Deleting your QFT account does not delete your forum account or your forum posts, although you can no longer sign in to the forum once your account is deleted. To have your forum account removed as well, email [email protected] from the address on your account. Forum posts you made may remain visible without your name, as described in section 10.
14. International Users
We and the service providers that support QFT may process information in the United States and in other locations where our infrastructure providers operate.
If you access the Service from another country, your information may be transferred to locations outside your country.
Privacy laws in those locations may differ from those in your country.
15. Additional Information for Users in the EEA and UK
This section applies if you use the Service from the European Economic Area or the United Kingdom.
Controller. Visualhole LLC is the controller of the personal information described in this Privacy Policy. You can contact us at [email protected].
Legal bases. We process personal information on the following bases:
- Performance of our agreement with you: such as creating your account and operating the game;
- Legitimate interests: such as protecting QFT, preventing cheating, maintaining security, debugging software and improving reliability;
- Consent: where we specifically request it; and
- Legal obligations: where processing is necessary to comply with applicable law.
Your rights. You may request access to, correction of, or deletion of your personal information; ask us to restrict processing, or object to processing based on our legitimate interests; receive information you provided to us in a structured, commonly used, machine-readable format; and withdraw your consent at any time where processing is based on consent, without affecting processing that took place before. To exercise these rights, contact [email protected].
International transfers. Visualhole is based in the United States, and the Service is operated from the United States and from the locations of our service providers. When you use the Service from the EEA or UK, your information is transferred to and processed in the United States, which is necessary to provide the Service you request.
Complaints. You have the right to lodge a complaint with your local data-protection authority. We would appreciate the chance to address your concern first, so please consider contacting us at [email protected].
16. Third-Party Websites and Services
QFT may contain links to websites or services operated independently by third parties.
This Privacy Policy does not govern information collected directly by an independent third party through its own service.
You should review the privacy practices of services you choose to use.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our information practices or applicable law.
The current version will identify its effective date or last-updated date.
If a change materially affects how we handle personal information, we may provide additional notice through the website, account system, forum, launcher, game or email where appropriate.
18. Language and Translations
This Privacy Policy is written in English. We may provide translations for convenience and accessibility. If a translated version conflicts with the English version, the English version will control, except to the extent applicable law requires otherwise.
19. Contact
Questions, privacy requests, or concerns about how QFT handles personal information may be sent to:
Visualhole LLC, operator of Quest for Territory Privacy email: [email protected] Legal email: [email protected] Website: questforterritory.com